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Kiosk Email Contact Form

Email Advice Form (#4)

By supplying Citizens Advice Wirral with your email address you agree to allow us to store this information and Ask Us Wirral advisers to send you emails regarding your enquiry.

We will aim to respond to your email within 5 working days – please check your junk/spam folder as well as your inbox. Please note during busy periods it may take longer to reply to you. In the meantime, you can find further information on the home page in the section Get Advice Online.

If you require advice urgently please call our phone line on 0808 278 7848 which is open 9.30am-4pm Monday-Friday.

Some complex enquiries may require a telephone or video appointment. In these circumstances, Ask Us Wirral advisers will help book you in for an appointment over email.


You clicked that you do not consent

Unfortunately we cannot provide advice for you via email, please call our team on 0808 278848


Your Enquiry

This section is all about your enquiry. Please provide as much detail as you can, the more information you can provide, the better we can try and resolve your issue


General Data Protection Regulation and the Data Protection Act 2018

Please let us know if you’d like more information about how we’ll use your data. We need your consent to record and use your special category personal data. We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, trade union membership and political opinion. If you agree, we’ll use this information, which is known as ‘special category personal data’ to give you advice and help us gather data to improve our service and support our research in a way that you can’t be identified. We’ll make sure all your information is kept safe in our secure case management system. For more information, here is a link to our policy


I don’t have email or cannot access my emails


We will try to contact you up to 2 times.
(call Adviceline on 0808 27 87 848 or
email at advice@citizensadvicewirral.org.uk  if you haven’t heard back)

Citizens Advice Wirral is an operating name of Wirral Citizens Advice Bureau Limited
Postal address: Haymarket Court, Hinson Street, Birkenhead, CH41 5BX
Registered Office: Haymarket Court, Conway Street, Birkenhead, CH41 5HS
A Company Limited by Guarantee registered in England & Wales No: 05322034
Charity Registration No: 1109156