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Accessibility statement

This website is run by Citizens Advice Wirral. We want as many people as possible to be able to use this website. You should be able to:

  • easily understand our content
  • view images and multimedia – including videos, animations and audio
  • read text with good colour contrast
  • skip to main content using a keyboard

How accessible this website is

We know parts of this website aren’t fully accessible, for example:

  • some pages have poor colour contrast
  • some labels and error messages aren’t clear what they relate to
  • some buttons aren’t correctly identified
  • some pages and forms don’t work well when zoomed in
  • some pages and forms can’t be accessed or navigated with a keyboard
  • some links don’t have useful text or you can only tell they’re links because of what colour they are
  • navigation isn’t consistent

Feedback and contact information

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Technical information about this website’s accessibility

Non-accessible content

  • this website doesn’t meet the contrast requirement of 3:1 against a white background for interactive elements or form controls
  • some pages use colour to show what they mean
  • many of the forms can’t be used with just a keyboard or keyboard interface
  • some form fields are missing labels which can make it difficult to tell which field to complete
  • dynamic content isn’t properly marked up so assistive technology users won’t know the content has changed
  • error messages don’t tell people using assistive technology if there’s an error

In 2022, we’ll start to review how all forms and interactive elements are implemented.

We’re redesigning our website and will start to use these designs in 2024

  • the navigation bar text reflows when zooming in on text on old pages, but the blue bar doesn’t get bigger and makes the text unreadable
  • The menu doesn’t adapt to being seen on different screen sizes

We’ll use new navigation by mid 2024

  • several of the tools can’t be accessed or navigated with the keyboard
  • some pages have buttons with incorrect markup that affects how they work with assistive technology

We’ll make the navigation and buttons accessible by 2024